For the 12th year in succession Bailprint has achieved accreditation at the highest possible BRC Global Standard grade.
The BRC Global Standard for Packaging and Packaging Materials is the first Packaging Standard in the world to be recognised by the Global Food Safety Initiative (GSFI) benchmarking committee.
Bailprint was one of the first label makers to go for this global accreditation and this year’s average score of 96% customer satisfaction demonstrates our continued success in leading the field.
Customer satisfaction with Bailprint
In February this year we sent out 30 Bailprint customer satisfaction survey questionnaires as part of BRC accreditation process. The survey consists of 6 questions about quality and service standards.
The questions ranged from ‘Are you happy with quality standards maintained by the Company?’ and ’Are you satisfied with the Delivery Service both on-line and in full provided by the Company?’ to ‘Are you happy with the general working practices and operating procedures employed by the Company?’
The answers were graded 1 to 5, with 5 being very good, therefore a possible 30 points per customer. So out of a possible maximum 900 Bailprint achieved 867 points with an average of 28.9 out of 30 across our customers.
In addition to the grading, the survey also gave clients the opportunity to say what they think. We were delighted to read short and sweet comments like “Very good,” “Happy,” “All labels of a high standard” and other feedback such as the following from Michael Waldron at Direct Poultry:
“Bailprint make an excellent partner in support of our Retail Labelling requirements. They provide support for new projects for artwork creation & modifications. They also provide expert advice regarding product capabilities and, on occasion, suggest practical improvements for better utilisation of labelling materials.
“Bailprint have even visited our site to assist us with problems and technical support. The service and support levels over recent years has been of an excellent quality. Thank you for your ongoing help, support and patience with projects.”
Perfecting the art of label printing
Our mission in life is to find the latest ways of perfecting the art of label printing. Our keen overview of the industry and ambition to stay ahead means we are quick to identify and pursue the potential to innovate; whether extending product range and services, fine-tuning processes or investing in new technologies.
Call us today to discuss how we can help with your next label project.
The Bailprint Team